We accept payment using credit, debit cards and Paypal. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction from £sterling to your own currency.
Accepted Cards. We accept Visa, Mastercard, Switch and Delta. We do NOT accept Amex or Solo cards.
Other methods of payment. We accept orders by phone, as well as the Internet and, if you wish to pay by cheque, please use the postal service. You do not own the goods until we receive payment in full.
Please send Cheques payable to Doodlebugz Ltd, Sycamore House, Grafton, YO61 1PS
Our standard delivery charge is £3.99 per order to UK mainland addresses. Please note that offshore UK destinations ie Islands of Scilly, Isle of Man, and Scottish Islands may incur a surcharge which is weight dependent and calculated for you BEFORE checkout confirmation.
If all your items ordered are "In Stock" you should receive them within 7 days. Items which are out of stock will be sent at no extra charge to you after your first delivery. Please be aware that during the Christmas period there may be a slightly longer delivery time.
We can deliver anywhere in the world. Delivery for overseas orders will be charged by weight, the charge is calculated for you during checkout. Please email us if you have further queries.
We will refund or replace any items that you are not completely satisfied with within 14 days of receipt.
Please ensure you return the goods as soon as possible to ensure a quick refund.
Please contact us before returning any goods.
Customers will be required to pay for return postage where the choice to return the item is theirs (i.e. a cancellation of a cancelable item).
If a customer handles a product inappropriately or unreasonably while it is in their possession, a Doodlebugz can deduct the reasonable value of any damage caused by this from the refund amount. Handling is described as “inappropriate” and “unreasonable” if it is anything other than what is required to establish the nature, characteristics and function of the product. For a return, this also includes when the product is in transit back to the seller.
Tel: 01347 830100
Your statutory rights are not affected.
Please inform us immediately so we can stop the order and refund your money as quickly as possible.
If the goods have already been despatched we ask you to package them up, in a re-saleable condition and return them to us at your cost. We will then refund your order.
This web site is protected by copyright and the copyright, trademarks, logos and intellectual property within the Doodlebugz web site are the property of Doodlebugz Ltd. Any use, printing, copying of materials other than in the course of browsing or ordering products from us, is strictly prohibited unless with our consent.
Doodlebugz ltd promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details).
Third-party banking (including PayPal) institutions handle our credit card transactions. They receive the information needed to verify and authorise your payment card. All such organisations are under strict obligation to keep your personal information private and secure.